Legal
Privacy Policy
Last updated: April 7, 2026
Introduction
NextGenLab LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights regarding that information.
Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, provided when you contact us or submit a form
- Communication data — records of phone calls, text messages, and emails exchanged with our business
- Usage data — basic website analytics such as pages visited, referring URLs, and browser type
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Send appointment confirmations, reminders, and follow-up communications
- Improve our website and services
- Comply with legal obligations
SMS & Phone Data
If you provide your phone number or call our business line, we may send you automated text messages related to your inquiry. We do not share or sell your phone number or SMS opt-in data with third parties. For full SMS terms, see our SMS Terms & Conditions.
How We Store & Protect Your Data
Your personal information is stored securely using industry-standard measures. We use encrypted connections (SSL/TLS) for data transmission and limit access to personal data to authorized personnel only. We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Third-Party Services
We may use third-party services (such as analytics providers, email platforms, or scheduling tools) to operate our business. These services may process data on our behalf but are prohibited from using your personal information for their own purposes.
Cookies
Our website may use cookies or similar technologies for analytics purposes. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of SMS communications by replying STOP to any message
- Opt out of email communications by using the unsubscribe link in any email
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
NextGenLab LLC
Email: contact@nextgenlab.com
Website: nextgenlab.com